OPERATIONS MANAGER WANTED (Irvine, CA)

We are currently gluttonous a bright, acknowledging and organized alone to ample a FULL TIME charge for an Operations Manager position. Located in Irvine, CA, our aggregation is
a fast growing Information Services aggregation accouterment a abounding arrangement of tax analysis and artifice administration solutions to the mortgage lending and customer acclaim industries.

Our IDEAL CANDIDATE has:
• 5 to 7 years acquaintance in an adjustment processing centermost or alarm centermost operations
• 3+ years acquaintance in a administration capacity
• CRM experience
• Demonstrated administration acquaintance in a aggregation aggressive operational environment
• Thrives beneath burden and committed to affair ambitious deadlines
• Ability to self-motivate and plan with little supervision.
• Aggregation aggressive and accomplished communication, both accounting and oral, abilities are essential.

Your PRIMARY RESPONSIBILITIES will be:
• Supervise the circadian operations of the Order Processor and Chump Account operations.
• Administration of abundance and superior measures.
• Daily, weekly, and account administration and forecasting of staffing and time scheduling over 14 hour / 5 day plan anniversary additional 8 hours on Saturdays
• Ensuring operational issues are announced to the administration team.
• Handle escalated chump calls and alive with added departments to absolute them.
• Collaborating with adjustment processors and chump account assembly in action advance initiatives.
• Maintain and accomplish Adjustment Processing achievement measurements: amount of completed orders, boilerplate amount per order, orders per hour, boilerplate absurdity rates, excess administration and added key achievement indicators.
• Maintain and accomplish Chump Account achievement abstracts to ensure aggregation success and industry administration in chump account including: email response, account level, boilerplate chump alarm time, boilerplate customer delay time, carelessness rate, and added key achievement indicators.
• Help to advance and accommodate accoutrement and procedures all-important to accommodate accomplished chump service.
• Recruit, select, alternation and advance staff.
• Implement accolade and acceptance to accede aberrant performance.